CAN I return my purchased item?
Not all items purchased from StreetFX Pty Ltd can be returned for a refund. Items marked as "ready to ship" are typically returnable. However, if an item required transfer between warehouses, the return may be denied or subject to additional charges.
Backorder items are not returnable. Cancellations for these items are only possible if the manufacturer accepts the cancellation. Any fees charged by the manufacturer will be deducted from the refund to the buyer.
Items marked as Available, Made to Order, or Special Order are not returnable or cancellable. Once payment is received, the sale is final.
Returns will not be accepted after 30 days from the date of receipt.
Items eligible for return will incur a 20% return fee. Alternatively, you can opt for store credit, which will cover 100% of the original purchase price.
Products that have been opened, test-fitted, damaged, or have lost or damaged packaging or contents will not be accepted for return. Additionally, shipping costs from the original purchase will not be refunded.
If the supplied part does not fit the vehicle or serve its intended purpose as specified in the listing, returns will be offered.
Please choose your items carefully before making a purchase, as we do not offer refunds for changes of mind or incorrectly selected parts for your vehicle.
IMPORTANT: Photos/videos are required for returns to be accepted.
CANCELLING ORDERS
Not all items purchased from StreetFX Pty Ltd can be cancelled.
Items not in stock in our warehouse that need to be ordered from a supplier cannot be cancelled once they are in transit.
Backorder items can only be cancelled if the manufacturer accepts the cancellation. Any fees charged by the manufacturer will be deducted from the refund to the buyer.
Items marked as Available, Made to Order, or Special Order cannot be cancelled. Once payment is received, the sale is final.
TRANSACTIONAL COSTS
Cancelling orders made through Afterpay or Zip Money will incur an 8.0% processing fee, while those made through PayPal/Credit Card will incur a 2.9% fee.
Swapping to another product within StreetFX Pty Ltd will not incur any cancellation fee. Any applicable cancellation fees will be added to the return fee.
HOW do I return my purchased item?
To initiate a return, please contact StreetFX Pty Ltd via email at returns@streetfx.com.au. If your return request is approved, you will receive an RMA number to use as a reference in all future communications regarding your return.
Once you have received an RMA number, you are responsible for shipping the item back to StreetFX Pty Ltd. Please use a courier service with tracking capabilities and insurance options. Ensure the item is securely packaged to prevent damage. The item must be returned in its original, undamaged condition, including its packaging.
Return Email: returns@streetfx.com.au (include your order number in the subject line)
WHEN will the refund be applied?
Upon receiving the item, StreetFX Pty Ltd will process the return within 72 hours. Once completed, you will be notified of the return approval status.
Once approved for refund, it will be processed via your original payment method. For bank transfers, we will require your account details to process the return.
Note: A return that has been damaged or shows signs of being used will be rejected. In such cases, you (the buyer) will be responsible for arranging the item to be collected and returned to you within 14 business days of notification.