Returns and Refunds

CAN I return my purchased item?

Not all items purchased from StreeFX Pty Ltd can be returned for a refund. Items marked as "Usually ships in" or "made to order" may not be eligible for returns or cancellations unless they arrive differently than ordered or are damaged during transit.

Returns will not be accepted after 30 days from the date of receipt.

Items eligible for return will incur a 15% Return Fee if refunded via the original payment method. Alternatively, you can opt for store credit, which will cover 100% of the original purchase price.

Please note that products that have been opened, test-fitted, damaged, or have lost or damaged packaging or contents will not be accepted for return. Additionally, shipping costs from the original purchase will not be refunded.

If the supplied part does not fit the vehicle or serve its intended purpose as specified in the listing, returns will be offered.

Please choose your items carefully before making a purchase, as we do not offer refunds for changes of mind or incorrect selected the right part for your vehicle.

IMPORTANT: Photo's / videos may be required for returns to be accepted.

 

CANCELLING ORDERS

Not all items purchased from StreeFX Pty Ltd can be cancelled.

Items not in stock in our warehouse that need to be ordered from a supplier cannot be cancelled once they are in transit.

Items made to order or procured for individual orders cannot be cancelled once production has begun.

 

TRANSACTIONAL COSTS

Due to associated transactional costs, cancelling orders made through Afterpay or Zip Money will incur a 6% processing fee, while those made through PayPal will incur a 2.5% fee.

Swapping to another product within StreeFX Pty Ltd will not incur any cancellation fee. Please note that any applicable cancellation fees will be added to the return fee.

 

HOW do I return my purchased item?

To initiate a return, please contact StreeFX Pty Ltd via phone, email, or live chat. If your return request is approved, you will receive an RMA number to use as reference in all future communications regarding your return.

Once you have received an RMA number, you are responsible for shipping the item back to StreeFX Pty Ltd. Please use a courier service with tracking capabilities and insurance options. Ensure the item is securely packaged to prevent damage. The item must be returned in its original, undamaged condition, including its packaging.

 

WHEN will the refund be applied?

Upon receiving the item, StreeFX Pty Ltd will process the return within 72 hours. Once completed, you will be notified of the return approval status.

Once approved for refund, your selected refund method will be processed.

Note: A return that has been damaged or shows signs of being used will be rejected. In such cases, you (the buyer) will be responsible for arranging the item to be collected and returned to you within 14 days of notification.