1. Introduction

At StreetFX Pty Ltd, we take pride in supplying high-quality automotive performance products and delivering a seamless customer experience. We aim to provide clarity and transparency through our returns, refunds, and cancellations policy. This policy is aligned with the Australian Consumer Law (ACL) and outlines the procedures and criteria that apply to order adjustments or concerns. By purchasing from StreetFX Pty Ltd, you agree to the terms detailed below.

2. Returns Policy

General Policy Statement

All sales are final. By completing a purchase with StreetFX Pty Ltd, the customer acknowledges and agrees that returns are not accepted under normal circumstances. This policy applies to all products, regardless of whether they are stocked locally, sourced from suppliers, or custom-ordered.

We specialise in supplying performance and aesthetic automotive products that are frequently custom-built, made-to-order, or sourced specifically for each transaction. Due to the nature of these products and the commitment required from our suppliers and manufacturing partners, orders cannot be returned once placed.

While all sales are final, StreetFX Pty Ltd may, at its sole discretion, consider exceptions for extenuating or exceptional circumstances. Approval of such exceptions is not guaranteed and is subject to review.

Non-Returnable Items

The following items are not eligible for return under any circumstance:

• Discounted, clearance, or promotional items

• Discontinued or end-of-line products

• Backordered, pre-order, or supplier-sourced items

• Made-to-order or special-order products

• Custom-built or non-standard configurations

These items are processed under fixed supplier commitments and production schedules, making returns and cancellations impossible once payment has been made.

Manufacturer Defects and Warranty Claims

Manufacturer defects are exempt from the “All Sales Final” rule under Australian Consumer Law (ACL). However, a manufacturer defect does not automatically entitle the customer to a return. In such cases, StreetFX Pty Ltd reserves the right to provide a suitable remedy — which may include repair, replacement, or partial resolution — rather than a return or refund.

To qualify as a manufacturer defect, the issue must:

• Render the product substantially unfit for its intended purpose; or

• Contradict the product description or stated specifications.

To lodge a warranty or defect claim:

1. Notify StreetFX Pty Ltd within 30 days of delivery.

2. Provide dated photographic or video evidence clearly showing the issue.

3. Ensure the product remains unmodified, uninstalled, and in its original condition for inspection.

All claims are subject to technical and supplier assessment. Approval is not automatic and will be determined based on inspection results and manufacturer findings.

Non-Warranty Returns Not Accepted

The following reasons do not qualify for a return or refund:

• Change of mind or buyer’s remorse

• Incorrect product selection or ordering error

• Left-hand drive/right-hand drive incompatibility not resulting from an error in our product listing

• Installed, used, test-fitted, or modified products

• Products missing any original packaging, accessories, or components

• Products with damaged, incomplete, or altered packaging

Exceptional Return Requests (If Approved)

If a return request is approved as an exception, the following conditions will apply:

• A minimum 25% restocking fee will be charged.

• Additional deductions may apply for inspection, handling, warehousing, and administrative costs.

• Return freight and associated shipping costs are the sole responsibility of the customer.

• Any refund amount, if applicable, will be processed only after full inspection and approval.

• Approval of an exception is determined case-by-case and does not constitute a precedent or policy change.

Important Notes

• All return or warranty requests must be made in writing, including the order number, reason for the request, and supporting evidence.

• Refunds (if applicable and approved) may take 3–10 business days to process after final approval.

• StreetFX Pty Ltd reserves the right to update or amend this Returns Policy at any time without prior notice.

3. Cancellation Policy

General Policy Statement

All sales are final. By placing an order with StreetFX Pty Ltd, you are entering into a binding agreement to fulfill and complete the purchase. Cancellation requests will still be reviewed; however, please note that a cancellation may be denied if the order has already entered any stage of processing or fulfilment.

Once an order has been processed, including but not limited to allocation, picking, packing, transferring between fulfilment centres, or shipping, it is no longer eligible for cancellation under any circumstance.

Please also note that a cancellation request is not considered received until it has been read or responded to by an operator. Submission alone (such as an email or form entry) does not guarantee receipt or processing of your request.

Our warehouse and fulfilment teams operate outside the scope of customer service hours, meaning that orders may progress to a non-cancellable stage even if your request was lodged promptly. As such, some cancellations may be impossible regardless of the time you submitted your request.

Business Hours and Processing Notice

Cancellation requests are only reviewed and actioned during standard business hours:
Monday to Friday, 9:30 AM – 3:00 PM (AEST, excluding public holidays).

Requests received outside of these hours will not be reviewed until the following business day. Because our fulfilment and logistics departments operate 24/7 across multiple locations and distribution centres, orders may proceed to processing outside of these hours.

If an order has entered any fulfilment stage — including allocation, picking, packing, shipment preparation, or inter-warehouse transfer — it is no longer eligible for cancellation.

Backordered and Pre-Order Items

• Require supplier confirmation to determine eligibility for cancellation.

• Cancellations may be subject to non-refundable fees or restocking charges.

• Processing Time: Up to 5 business days (or 7 calendar days) for review and resolution.

Made-to-Order and Special-Order Items

• All sales are final once payment is made.

• No exceptions for production delays, incorrect selections, or compatibility concerns.

• Cancellations and refunds are not available for these product types.

Exceptional Circumstances

• Requests may be reviewed on a case-by-case basis, provided fulfilment has not yet begun.

• Fees may apply depending on supplier or administrative costs incurred.

• Final decision rests solely with StreetFX Pty Ltd.

Manufacturer or Supplier-Initiated Cancellations

• If an order is cancelled directly by a manufacturer or supplier, a full refund will be issued, including shipping.

• No fees will be deducted in these cases.

4. Return Procedure

General Statement

All sales are final. Returns are not accepted under normal circumstances. However, in limited and exceptional cases — such as a confirmed manufacturer defect or an approved extenuating circumstance — a return may be conditionally authorised.

Approval of any return is not guaranteed and remains at the sole discretion of StreetFX Pty Ltd. Unauthorized or unapproved returns will not be accepted and may be refused delivery or returned at the customer’s expense.

Please note: The detailed return procedure and instructions will only be provided if and when a return request has been accepted for review or authorised.

A. Confirm Eligibility

Before submitting a return or defect request, ensure that:

• The product has not been installed, test-fitted, or used.

• The product remains in brand-new, unused condition, with all original packaging intact.

• The item is not a clearance, promotional, custom, or made-to-order product.

• Supporting documentation such as your invoice, order details, and relevant photos or videos are available.

If these conditions are not met, the request will not be eligible for review or consideration.

B. Contact Us

All initial communication regarding returns or warranty claims must be made in writing to: [email protected]

Please include:

• Your order number

• Product name and details

• A clear explanation of the issue or reason for request

• Supporting photos or videos, if applicable

Incomplete or vague submissions may result in delays or rejection of the request.

C. Return Authorization

If a return or warranty claim is conditionally approved, StreetFX Pty Ltd will issue a Return Authorization (RA) number and provide the appropriate return instructions at that time.

Important:

• No product is to be sent back without a valid RA number and written instructions from StreetFX Pty Ltd.

• Unauthorized returns will be refused and returned at the sender’s expense.

• An RA number does not constitute automatic approval for a refund or exchange; all items must pass assessment first.

D. Secure Return (When Authorized)

Once a return has been officially authorized, detailed packaging and return requirements will be explained as part of the return instructions provided by our team.

As a general guideline:

• Items must be securely packaged to prevent transit damage.

• The RA number must be clearly displayed on the outer packaging.

• All original components, packaging, and accessories must be included.

• Return shipping costs are the responsibility of the customer unless the item is confirmed defective under Australian Consumer Law (ACL).

StreetFX Pty Ltd is not liable for loss or damage during return transit. Customers are encouraged to use trackable and insured shipping methods.

E. Assessment and Resolution

Upon receipt, returned items will undergo full inspection and technical assessment. Processing typically takes 7–10 business days from the date of receipt.

If the claim is approved, an appropriate resolution (refund, replacement, or remedy) will be applied, less any applicable fees such as restocking or administrative charges.

If the claim is rejected, the customer will be notified. Rejected items may be:

• Returned at the customer’s expense, or

• Held for up to 14 calendar days pending further instruction.

After this period, unclaimed items may be considered abandoned and disposed of at the company’s discretion.

5. Refund Timelines

Credit Card / PayPal

Approved refunds are generally processed within 7–10 business days. Additional delays may occur due to bank or payment processor timelines.

Store Credit

If store credit is issued as part of an approved resolution, it will typically be processed within 3–5 business days and provided via customer account or email. Credits have no expiry unless otherwise stated at the time of issue.

Important Notes

• Shipping and handling fees are non-refundable unless the product is confirmed defective under ACL.

• Restocking, administrative, or processing fees may be deducted from any approved refund.

• Refunds are only processed after inspection and final approval.

• Partial refunds may apply if the product or packaging fails to meet return conditions.

• Email confirmation will be sent upon completion of refund or credit issuance.

6. Final Notes and Contact

Customers are strongly encouraged to review all product details, specifications, and compatibility information before purchasing. Many products supplied by StreetFX Pty Ltd are custom or vehicle-specific, and it is the customer’s responsibility to confirm suitability prior to ordering.

While all sales are final, our team is available to provide clarification and technical support before purchase to help ensure correct product selection.

StreetFX Pty Ltd reserves the right to amend or update this policy at any time without prior notice. Updates may occur in response to supplier changes, legal obligations, or internal process adjustments.

Contact Information:
Email: [email protected]
Phone: 07 3276 7829