Returns Refunds and Cancellations

1. Introduction

At StreetFX Pty Ltd, we take pride in supplying high-quality automotive performance products and delivering a seamless customer experience. We aim to provide clarity and transparency through our returns, refunds, and cancellations policy. This policy is aligned with the Australian Consumer Law (ACL) and outlines the procedures and criteria that apply to order adjustments or concerns. By purchasing from StreetFX Pty Ltd, you agree to the terms detailed below.

2. Returns Policy

At StreetFX Pty Ltd, we supply specialized automotive products that are often custom-built, made-to-order, or specifically sourced per transaction, and pride ourselves on sourcing the highest quality products from across the globe. As such, items that are not in stock in the StreetFX Australian warehouse that need to be ordered from a supplier cannot be returned. 

General Return Policy

Items that are available for return are eligible for a refund within 30 days from when they were received. Acceptable returns are subject to the requirements outlined below.

Return Condition Requirements

  • The item must be in brand new, unused condition
  • Original packaging, including box, protective materials, inserts, labels, and all included accessories or contents, must be returned in "as-new" condition
  • Products that have been installed, test-fitted, modified, or used in any way will not be eligible for return or assessment
  • Incomplete or damaged packaging will render the item non-returnable
  • Products held in stock in the StreetFX Australia warehouse

Non-Returnable Items

  • Discounted, clearance, or promotional items
  • Discontinued or end-of-line products
  • Backordered, pre-order, or supplier-sourced items
  • Made-to-order or special-order products
  • Custom-built or non-standard configurations

These items are processed against fixed supplier commitments and cannot be cancelled or returned once payment is made.

Manufacturer Defects & Warranty Claims

Where a genuine manufacturer defect exists, and is confirmed by our team, you may be eligible for a repair, replacement, or refund under ACL. To qualify, the defect must:

  • Render the product substantially unfit for its intended purpose
  • Contradict the product description or stated specifications

To lodge a warranty claim:

  • Notify us within 30 days of delivery
  • Provide dated photographic or video evidence clearly showing the issue
  • Ensure the item is unmodified and uninstalled to allow full inspection

All claims are subject to technical assessment. Approval is not guaranteed and will be determined by the outcome of the inspection.

Non-Warranty Returns Not Accepted

  • Change of mind or buyer’s remorse
  • Incorrect product selection or ordering error
  • LHD/RHD incompatibility not resulting from an error in our listing
  • Used, installed, or test-fitted items
  • Products without complete and undamaged original packaging and components

Exceptional Return Requests (If Approved)

  • A minimum 25% restocking fee
  • Deductions for inspection, handling, warehousing, and administration
  • Return freight is the customer’s responsibility

Any exceptions are assessed on a case-by-case basis and should not be interpreted as precedent.

3. Cancellation Policy

Business Hours and Processing Notice

Cancellation requests are only reviewed and actioned during standard business hours (Monday to Friday, 9:00 AM – 15:30 PM [EST, excluding public holidays]). Requests submitted outside of business hours will not be reviewed until the following business day.

Important: Our fulfilment and processing departments operate 24/7. Orders may proceed to fulfilment outside of business hours. If an order has entered any fulfilment stage — including allocation, picking, packing, or shipping — it is no longer eligible for cancellation.

A. In-Stock Items

  • Cancellation Window: Must be requested within 2 hours of placing the order, during business hours
  • Conditional Approval: Not guaranteed and depends on order status at time of review
  • Fulfilment Trigger: If entered, the order cannot be cancelled
  • Refunds: If approved, issued minus applicable fees

B. Backordered and Pre-Order Items

  • Require supplier confirmation for cancellation eligibility
  • Fees may include non-refundable charges and restocking
  • Processing time: Up to 5 business days or 7 calendar days

C. Made-to-Order and Special-Order Items

  • All sales final once payment is made
  • No exceptions for delays, incorrect selection, or compatibility

D. Exceptional Circumstances

  • Reviewed case-by-case prior to fulfilment only
  • Fees may apply
  • Final decision rests with StreetFX Pty Ltd

E. Manufacturer or Supplier-Initiated Cancellations

  • Full refund issued (including shipping)
  • No fees deducted

Important Notes

  • All cancellations must be requested via email with order number and reason
  • Refunds may take 3–7 business days
  • We reserve the right to update this policy at any time

4. Transactional Fees and Non-Refundable Charges

To maintain transparency, certain costs are not refundable under any circumstance, including cancellations and returns.

Payment Processing Fees

  • Afterpay / Zip: 7.0% – 13.0%
  • PayPal / Credit Card: 1.01% – 3.9%

Marketing Allocation Costs

If your order was generated via paid marketing (e.g., Google Ads, Facebook), a proportionate cost of that spend may be deducted from the refund.

Combined Fees

Where applicable, multiple fees (e.g., transaction + restocking) will be combined in the refund calculation.

Requesting a Fee Estimate

You may request an estimate before proceeding. Otherwise, we will proceed based on our standard deduction framework.

5. Return Procedure

A. Confirm Eligibility

  • Product is new, unused, and in original packaging
  • Item is not a clearance or custom item
  • Supporting documentation (invoice, media) is available

B. Contact Us

Email: [email protected]

  • Include order number
  • Product details
  • Reason for return
  • Photos/videos if applicable

C. Return Authorization

If approved, an RA number and return instructions will be issued. Unauthorized returns will be refused and returned at your cost.

D. Secure Return

  • Package securely
  • Mark RA number on package
  • Include all original contents
  • Return shipping is the customer's responsibility unless the item is defective

E. Assessment and Resolution

  • Item inspected within 7–10 business days
  • Refunds processed if approved, minus any applicable fees
  • Rejected items may be returned at your cost or held for 14 days

6. Refund Timelines

Credit Card / PayPal

Refunds typically processed within 7–10 business days. Bank delays may apply.

Store Credit

Issued within 3–5 business days. Delivered via account or email. No expiry unless stated.

Important Notes

  • Shipping costs are non-refundable unless defective
  • Deductions for restocking, processing, and marketing may apply
  • Refunds only issued once returned item passes inspection
  • Partial or withheld refunds may be applied
  • Email confirmation will be sent when processed

7. Final Notes and Contact

We encourage customers to review all product and compatibility information prior to purchase. Reach out to our team for clarification on any specialist items.

We reserve the right to modify this policy without notice. Any updates will reflect supplier, legal, or internal changes.

Contact: