1. Introduction
StreetFX Pty Ltd is dedicated to providing high-quality automotive performance products to our customers. However, we understand that there may be instances where a product does not meet expectations. Our comprehensive returns, refunds, and cancellation policy complies with the Australian Consumer Law (ACL) and aims to ensure transparency and fairness in all transactions. By purchasing from StreetFX Pty Ltd, you agree to adhere to the terms outlined in this document.
2. Returns Policy
Items purchased from StreetFX Pty Ltd are generally not returnable unless they meet the criteria for manufacturer defects as outlined by the ACL. The following policies apply to specific product categories:
- Non-Returnable Items:
Products such as backordered items, made-to-order, or special-order or Available items are final sale and non-returnable under any circumstances. For ready-to-ship items, returns may be accepted at our discretion but are not guaranteed, especially if the product required special handling or transfer between warehouses. - Manufacturer Defects:
If a product is found to have a manufacturer defect, you may be eligible for a remedy, including repair, replacement, or refund, provided the defect:- Renders the product substantially unfit for its intended purpose.
- Demonstrates non-conformance with the description or fitment details provided at the time of purchase.
You must notify us within 30 days of receipt and provide evidence of the defect, such as photographs or videos. Failure to do so may result in denial of the return request.
Non-Defect-Related Returns
At StreetFX Pty Ltd, we maintain a clear and transparent policy to ensure fairness and consistency for all customers. Please note that returns for reasons unrelated to manufacturer defects cannot be accepted under any circumstances. This includes, but is not limited to:
- Change of Mind: Refunds or exchanges are not offered for change-of-mind purchases. Customers are responsible for ensuring the correct item is selected before completing their order. Our team is available to assist with any product inquiries prior to purchase.
- Incorrect Fitment: If a customer selects the wrong item or it does not fit their vehicle as expected (except in cases where our listing has provided inaccurate or misleading information), the item will not qualify for return. Customers are strongly encouraged to confirm compatibility and fitment details before purchasing, as this responsibility lies solely with the buyer.
- Used or Damaged Items: Any product that has been opened, test-fitted, used, or damaged, including items with compromised packaging or contents, will not be eligible for return. StreetFX Pty Ltd retains the right to inspect all returned items thoroughly to determine whether they meet our return policy criteria.
- Left-Hand Drive (LHD) & Right-Hand Drive (RHD) Considerations: It is important to note that StreetFX Pty Ltd operates globally, and our products are typically designed for the vehicle configurations of the region where the manufacturer is based. For instance, USA brands are primarily designed for U.S. market vehicles, which are typically Left-Hand Drive (LHD). While LHD and RHD differences do not affect all parts, certain items may be impacted by this distinction as this could influence fitment or compatibility. We encourage customers to check the compatibility of parts with their specific vehicle before purchasing to ensure a seamless experience.
Important Considerations:
We urge our customers to choose their items carefully before making a purchase. Our policy is designed to protect the integrity of the products we sell and to ensure compliance with Australian Consumer Law. By making a purchase with StreetFX Pty Ltd, you acknowledge and accept this returns policy.
For any queries or concerns regarding our returns policy, or if you believe your product is faulty, please contact our customer service team at.
IMPORTANT: Photos/videos are required for returns to be accepted.
3. Cancellation Policy
Orders placed with StreetFX Pty Ltd are generally considered final and cannot be cancelled, except under specific conditions outlined below:
- In-Stock Items:
Orders for in-stock items are processed immediately and may be transferred between distribution centres. Once processing begins, cancellations are no longer possible. - Backordered Items:
Cancellations for backordered items are only accepted if approved by the manufacturer. Fees will be deducted from any applicable refund. - Made-to-Order or Special-Order Items:
These products are non-cancellable under all circumstances due to their custom nature. All sales are final upon payment. - Exceptional Circumstances:
In rare cases, cancellations may be considered if requested promptly after the order is placed and before processing begins. Approval is at the sole discretion of StreetFX Pty Ltd, and any approved cancellation may incur fees such as processing or restocking charges. - Manufacturer Cancellations:
If a manufacturer cancels an order due to unforeseen circumstances, customers will be notified immediately and issued a full refund, including shipping costs, without cancellation fees.
4. Transactional Costs
Orders cancelled or refunded via specific payment methods may incur processing fees as follows:
- Afterpay or Zip Money: A 7.0% - 13.00% fee will apply.
- PayPal/Credit Card: A 1.01% - 3.9% fee will apply.
These fees reflect non-recoverable charges from payment providers and will be deducted from any refund.
Additionally, if an item was purchased through a marketing campaign or advertisement, a non-refundable marketing fee will apply. This fee accounts for services provided as part of the campaign, which are considered completed once the advertisement has driven the purchase. The marketing fee reflects the costs incurred for promotional efforts and is not recoverable in the event of a refund or cancellation.
Any applicable cancellation fees will be combined with the return fee if a return is processed simultaneously. This ensures all transactional costs are managed transparently and efficiently.
Please request a cancellation fee estimate prior to submitting a cancellation request. If a cancellation request is made without requesting an estimate, it will be considered an acknowledgment by you, the buyer, that all non-refundable fees will be deducted from the refund amount.
5. Return Process
If you believe your item qualifies for return, follow these steps:
- Verify Eligibility:
Ensure the product meets return criteria, including manufacturer defect evidence, unused condition, and original packaging. - Gather Documentation:
Prepare the original invoice, receipt, and photographic evidence of the defect. - Return Period: The return request is made within 30 days from the date of receipt.
- Contact Customer Service:
Email returns@streetfx.com.au with your order number, product details, and defect description. - Obtain Authorization:
Upon approval, you will receive a Return Authorization (RA) number with instructions. - Prepare and Ship:
Securely package the item with its original contents and clearly label the package with the RA number. - Inspection and Refund:
Returns are inspected upon receipt to confirm compliance with the policy. Approved refunds will be processed within 7–10 business days, depending on the payment method.
6. Refund Processing
Refunds are issued after a thorough inspection of the returned item. Refund timelines are as follows:
- Credit Card/PayPal: Processed within 7–10 business days, with additional bank processing time.
- Store Credit: Issued within 3–5 business days for future purchases.
Shipping costs are non-refundable, and any applicable return fees will be deducted from the refund amount.
7. Important Considerations
Customers are responsible for ensuring the accuracy of their orders, including product compatibility and specifications, prior to purchase. StreetFX Pty Ltd reserves the right to amend this policy as required to comply with applicable laws and operational requirements. For further information, please contact our customer service team at 07 3276 7829